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Sales & Service Excellence

Sales Management Products
Sales Coaching Products
Sales Training Products
Business Acumen for Sales Leaders
Service Training Products
All Sales & Services Products

Sales Management Products
Great sales systems drive successful sales behaviors, and at the core of every system are sales management practices that make the difference between a rogue organization and an elegant, winning sales team.


 

Advancing Client Interactions
  Boost your ability to interact effectively "in the moment"
Best Match (Sales Focused Selection Tool)
  Behavioral interviewing skills enable you to make
  the best sales candidate match possible
C-Level Selling (Decision Base®)
  Develop lucrative selling relationships with C-Level Executives
Custom Strategic Simulations
 (Computer Simulation)

  Experience the strategic issues you currently face
  by making decisions in a simulated leadership environment

Delivering Business Results - Lead
  Evaluate 9-performance dimensions of sales management
  and build skill in 6 critical Performance Drivers to
  effectively lead teams to higher productivity
Delivering Business Results - Develop
  Build world-class SALES coaching SKILLS,
  apply proven REAL coaching model
Delivering Business Results - Execute
  Maximize coaching effectiveness and build
  virtual coaching skills
Leadership Essentials
  Install the foundations of successful supervisory leadership
Mentoring
  Help Seasoned Performers and Promising Talent Grow
Producing Value
  Develop high-impact sales plans
SalesTeam
  Mobilize new sales strategies and skills in a simulated
  sales environment
Supply Chain Management Overview
  Sell Supply Chain Business Issue Solutions to C-Level Executives
The Ultimate Sales Manager Simulation
  Enhance sales relationships at multiple levels


TOP

Sales Coaching Products
Sales coaching is one of the most crucial—and overlooked—aspects of sales success. Bring the power of coaching to every member of your sales organization.


 

Coaching for Sales Effectiveness™
  Coach to develop strong selling skills
Collaborative Negotiations
  Transform salespeople into skilled negotiators and enabe them
  to turn every negotiation into a success
Conductor
  Build a world-class coaching culture
Delivering Business Results - Lead
  Apply 9-dimensions of sales management and
  apply 6 proven coaching best practices
Delivering Business Results - Develop
  Build world-class SALES coaching SKILLS,
  apply proven REAL coaching model
Delivering Business Results - Execute
  Maximize coaching effectiveness and build virtual coaching skills
Customer Mindsets
  Understand and create value from the customer’s perspective
Field Coaching
  Strategic and tactical coaching
The InsideOut™Advantage
  Use a coaching approach that helps workers want to change


TOP

Sales Training Products
Whether helping you prospect, plan your next sales call or sales meeting, close a major sales opportunity, or negotiate with difficult buyers, we have the right sales training for your situation.


 

The Advantage Waysm System
  Link your training investment directly to business results
Aligning Value
  Quantify your value to customers. Effectively communicate
  the value of products and services
Building Value
  Sell more effectively by delivering value to the executive level
Business Acumen Series (Board Simulation)
  Gain a deeper understanding of your business,
  your impact, and your role in improving business results

C-Level Selling (Decision Base®)
  Develop lucrative selling relationships with C-Level Executives
Collaborative Negotiations - Engage Maps
  Transform salespeople into skilled negotiators by
  negotiating collaboratively and getting beyond price
Collaborative Negotiations - Simulation
  Practice advanced negotiating techniques
Communicating Value
  Conduct interactive sales conversations and learn
  to effectively facilitate the sales call when multiple
  decision makers are present
Consultative Selling for Consultants
  Maximize business opportunities with current clients
Customer Mindsets
  Master your understanding of how customers think
  about their business and make decisions
Customer Understanding Series (Board Simulation)
  "Walk a mile in your customer's shoes" to gain insights
  about your customer's business and how to increase
  the value of your offerings
Financial Fluency
  Sell the financial impact of your offerings
Getting to the Heart of E-mail Communication™
  Communicate professionally with e-mail
Getting to the Heart of Telephone Sales™
  Prospect, sell, and manage accounts by phone
Gold of the Desert Kings™
  Learn to reach goals as a team
The HR Chally Group
  Success CAN be predicted
ICON Negotiation Approach
  Use online technology to master key negotiation fundamentals
Just Negotiate®
  Master the art of negotiating with clients
Livon
  Create a consistent sales and marketing message
Mind of the Customer
  Understand what customers value and learn to
  more effectively align with your customers
Negotiating Value
  Achieve success by negotiating the multiple dimensions of value
No More Cold Calling™
  Build sales through better referrals
Pepulator - The Negotiation Paradox
  Get Your Group Fired Up About Negotiating
Performer
  Accelerate personal growth
PLANET X™
  Blast off sales meetings
Raise Your Game
  Take your powerful negotiating skills to the next level
Rattlesnake Canyon™
  Understand the value of establishing strong partnerships
Real Time
  Maximize New Sales Strategies and Skills through a
  custom role-play simulation, involving advanced
 
customer interactions.
Sales—The Other Side of Service™
  Increase revenue through cross-selling and up-selling
Sales Accelerator
  Flawless execution of today’s core selling skills.
  Advance your sales call and questioning techniques.
Sales Blueprint
  Create account strategies fast and effectively.
  Learn an effective approach for creating and executing
  account strategies
SalesAbility II
  Use a sales approach based on the buyer’s process
SalesTeam
  Learn to accelerate your customer’s sales cycle.
  Mobilize new sales strategies and skills in a simulated
  sales environment
.
Sarbanes-Oxley: Compliance and Internal Controls!
  Ensure individuals at the grass roots of your organization are
  on the same page as management and implementation teams
  in complying with the Sarbanes-Oxley Act
Service Sells!
  Make Selling a Part of Every Service Contact
Strategic Selling Simulation
  Act strategically to expand and broaden sales relationships
Value-Added Negotiating
  Learn win-win negotiation skills
Value-Driven Selling
  Understand and sell concrete value to customers
Value Selling Skills
  Become a value partner to customers
Winning Major Sales
  Practice selling to executives strategically in a
  challenging, complex sales environment


TOP

Business Acumen for Sales Leaders


 

Business Acumen Series (Board Simulation)
  Gain a deeper understanding of your business, your impact,
  and your role in improving business results
Customer Simulations Series (Board Simulation)
  Run your customers business and sell financial impact by
  "Walking a mile in your customer's shoes"


TOP

Service Training Products
When employees create superlative customer relationships, your bottom line reaps the benefits as you build crucial customer loyalty with outstanding service.


 

Business Acumen Series (Board Simulation)
  Gain a deeper understanding of your business,
  your impact, and your role in improving business results
Creating CEOs
  Create service providers who “own” the customer experience
Creating CEOs for Call Centers
  Create skilled phone and email “Customer Experience Owners”
Customer Mindsets
  Master your understanding of how customers think
  about their business and make decisions
Customer Understanding Series (Board Simulation)
  "Walk a mile in your customer's shoes" to gain insights
  about your customer's business and how to increase
  the value of your offerings
Delighting Customers
  Create a culture of exceptional service
Delighting Customers for Call Centers
  Create a Culture of Exceptional Service by Phone and Email
Getting to the Heart of Customer Service™
  Increase customer satisfaction and loyalty
Getting to the Heart of Field Service™
  Increase customer satisfaction and first-time resolution
Getting to the Heart of Technical Support™
  Increase customer satisfaction and first-time resolution
The HR Chally Group
  Success CAN be predicted
Service Sells!
  Make Selling a Part of Every Service Contact
Winning With Service
  Create successful service interactions with customers of all types


TOP

All Sales & Service Excellence Products


 
Advancing Client Interactions
  Boost your ability to interact effectively "in the moment"
The Advantage Waysm System
  Link your training investment directly to business results
Aligning Value
  Quantify your value to customers. Effectively communicate
  the value of products and services

Best Match (Sales Focused Selection Tool)
  Behavioral interviewing skills enable you to make
  the best sales candidate match possible

Building Value
  Sell more effectively by delivering value to the executive level

Business Acumen Series (Board Simulation)
  Gain a deeper understanding of your business,
  your impact, and your role in improving business results
C-Level Selling (Decision Base®)
  Develop lucrative selling relationships
Coaching for Sales Effectiveness™
  Coach to develop strong selling skills
Collaborative Negotiations - Engage Maps
  Transform salespeople into skilled negotiators by
  negotiating collaboratively and getting beyond price
Collaborative Negotiations - Simulation
  Practice advanced negotiating techniques
Communicating Value
  Conduct interactive sales conversations and learn
  to effectively facilitate the sales call when multiple
  decision makers are present

Conductor
  Build a world-class coaching culture
Consultative Selling for Consultants
  Maximize business opportunities with current clients
Creating CEOs
  Create service providers who “own” the customer experience
Creating CEOs for Call Centers
  Create skilled phone and email “Customer Experience Owners”
Customer Mindsets
  Master your understanding of how customers think
  about their business and make decisions

Customer Simulations Series (Board Simulation)
  Run your customers business and sell financial impact by
  "Walking a mile in your customer's shoes"
Custom Strategic Simulations
 (Computer Simulation)

  Experience the strategic issues you currently face
  by making decisions in a simulated leadership environment
s
Delighting Customers
  Create a culture of exceptional service
Delighting Customers for Call Centers
  Create a Culture of Exceptional Service by Phone and Email
Delivering Business Results - Lead
  Apply 9-dimensions of sales management and
  apply 6 proven coaching best practices
Delivering Business Results - Develop
  Build world-class SALES coaching SKILLS,
  apply proven REAL coaching model
Delivering Business Results - Execute
  Maximize coaching effectiveness and build virtual coaching skill

Driving Business Results Series
  Lead. Develop. Execute. Coach salespeople
  to faster performance. Focus on sales manager
  performance dimensions
Field Coaching
  Strategic and tactical coaching
Financial Fluency
  Sell the financial impact of your offerings
Getting to the Heart of Customer Service™
  Increase customer satisfaction and loyalty
Getting to the Heart of E-mail Communication™
  Communicate professionally with e-mail
Getting to the Heart of Field Service™
  Increase customer satisfaction and first-time resolution
Getting to the Heart of Technical Support™
  Increase customer satisfaction and first-time resolution
Getting to the Heart of Telephone Sales™
  Prospect, sell, and manage accounts by phone
Gold of the Desert Kings™
  Learn to reach goals as a team
The HR Chally Group
  Success CAN be predicted
ICON Negotiation Approach
  Use online technology to master key negotiation fundamentals
The InsideOut™Advantage
  Use a coaching approach that helps workers want to change
Just Negotiate®
  Master the art of negotiating with clients
Leadership Essentials
  Install the foundations of successful supervisory leadership
Livon
  Create a consistent sales and marketing message
Mentoring
  Help Seasoned Performers and Promising Talent Grow
Mind of the Customer
  Understand what customers value and learn to
  more effectively align with your customers

No More Cold Calling™
  Build sales through better referrals
Pepulator - The Negotiation Paradox
  Get Your Group Fired Up About Negotiating
Performer
  Accelerate personal growth
PLANET X™
  Blast off sales meetings
Producing Value
  Develop high-impact sales plans
Raise Your Game
  Take your powerful negotiating skills to the next level
Rattlesnake Canyon™
  Understand the value of establishing strong partnerships
Real Time
  Maximize New Sales Strategies and Skills through a
  custom role-play simulation, involving advanced
 
customer interactions.
Sales—The Other Side of Service™
  Increase revenue through cross-selling and up-selling
Sales Accelerator
  Flawless execution of today’s core selling skills.
  Advance your sales call and questioning techniques.
Sales Blueprint
  Create account strategies fast and effectively.
  Learn an effective approach for creating and executing
  account strategies
SalesAbility II
  Use a sales approach based on the buyer’s process
SalesTeam
  Learn to accelerate your customer’s sales cycle.
  Mobilize new sales strategies and skills in a simulated
  sales environment
.
Sarbanes-Oxley: Compliance and Internal Controls!
  Ensure individuals at the grass roots of your organization are
  on the same page as management and implementation teams
  in complying with the Sarbanes-Oxley Act
Service Sells!
  Make Selling a Part of Every Service Contact
Strategic Multi-Level Selling
  Act strategically to expand and broaden sales relationships
Supply Chain Management Overview
  Sell Supply Chain Business Issue Solutions to C-Level Executives
The Ultimate Sales Manager Simulation
  Enhance sales relationships at multiple levels
Value-Added Negotiating
  Learn win-win negotiation skills
Value-Driven Selling
  Understand and sell concrete value to customers
Value Selling Skills
  Become a value partner to customers
Winning Major Sales
  Practice selling to executives strategically in a
  challenging, complex sales environment
Winning With Service
  Create successful service interactions with customers of all types

TOP


So many choices! Contact us today and let our experts help you find just the product to meet your needs.

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c. 2009 Advantage Performance Group - 700 Larkspur Landing Circle, Ste. 125, Larkspur, CA 94939
Phone: 415-925-6832 or 800-494-6646 Fax: 415-925-9512