Courageous Training: Bold Actions for Business Results
by Tim Mooney
and Robert O Brinkerhoff
If trainers want to truly make an impact on organizations, what they need is a new mindset, not a new technique. They need to train courageously--to have the guts to break away from the usual approaches and identify what is really needed and what really works. Featuring numerous real-life stories and case studies, Courageous Training shares the processes, and the new attitude HRD upstarts around the world are using to achieve results in a radical, non-traditional way. Drawing on examples from major companies and the authors' own years of experience, Courageous Training will show trainers how they can adopt a courageous mindset and achieve more powerful and effective results.
Read the Preface
(288k pdf)
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The 30-Minute Guide to Talent and Succession Management
by Doris Sims, SPHR
The 30-Minute Guide to Talent and Succession Management is the first book for busy business leaders and human resource practitioners who want to increase their understanding of the concepts, processes and the business return-on-investment for talent and succession planning in 30 minutes or less!
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Building Tomorrow's Talent: A Practitioner's Guide to Talent Management and Succession Planning
by Doris Sims and Matthew Gay
Written by two human resource practitioners who have implemented Talent Management and Succession Planning programs in Fortune 100 and Fortune 500 companies and lived to tell the tale, Building Tomorrow's Talent provides practical ideas and tools to help others create and enhance these programs in their own organizations.
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
Howard Stevens , Chairman and CEO of the HR Chally Group,
and Theodore Kinni
Achieve Sales Excellence examines the new paradigm of business-to- business sales. This book is based on the results of a fourteen-year study, which asked business customersthe key constituent group of professional salespeopleto define the qualities of world-class salespeople and organizations. It offers unmatched insights into sales performance issues and the practices sales professionals and organizations must embrace to become world-class sales forces. |
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Telling Training's Story
Robert O. Brinkerhoff
Evaluation Made Simple, Credible, and Effective
Robert O. Brinkerhoff, EdD is the premier global thought leader in training evaluation. His Success Case Evaluation Method® (SCM) has been heralded as the simplest, most convincing way yet to measure the business impact of training.
Brinkerhoff’s new Berrett-Koehler release, Telling Training’s Story: Evaluation Made Simple, Credible, and Effective is a must-read. The book provides an in-depth look at the SCM process for uncovering factors that make or break training success, and then effectively managing those factors so that more learning turns into worthwhile performance. The process is based on years of research, rigorous testing, and proven results from global organizations.
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The Negotiation Fieldbook: Simple Strategies to Help You Negotiate Everything
By Grande Lum
Written by globally respected negotiation expert and Accordence Managing Director Grande Lum, The Negotiation Fieldbook provides proven practices and step-by-step tools for making every negotiation successful -- from office to home and everything in between. Available now at bookstores everywhere.
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The Art of Engagement: Bridging the Gap Between People and Possibilities
by Jim Haudan
In any business challenge, there’s no better source of information than a leader who’s already made it happen –especially when sharing his techniques has become that leader’s passion. Author and Root Learning CEO Jim Haudan built his successful company, Root Learning, with the same principles he shares in The Art of Engagement. He wrote the best-selling book in response to the impact that the Root methodology has had on scores of people and their organizations. By focusing on engaging leaders, managers, and individuals in their work, companies can achieve real, lasting results by unleashing the hidden potential in their people.
Haudan recently shared his insight during an Advantage Organizational Change Series webcast.
Get the book
Request webcast replay
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The Mind of the Customer: How the World's Leading Sales Forces Accelerate their Customers' Success
by Richard Hodge and Lou Schachter
Based on the insights and experience of Advantage alliance partner The Real Learning Company, reveals the astonishing way companies are excelling in today's "brave new sales world."
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Managing Knowhow: Add Value…by Valuing Creativity
Karl Erik Sveiby and Tom Lloyd
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Navigating Through Change
Harry Woodward, Ph.D. and Mary Beckman Woodward |
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ISPI Award of Excellence Recipient: High Impact Learning: Strategies for Leveraging Business Results from Training
Robert O. Brinkerhoff, Anne M. Apking, Dale M. Brethower
Read the Review!
(68k pdf)
Posted with permission of the International Society for Performance Improvement. Copyright 2004. Vol. 43, No. 8.
www.ispi.org.
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The Success Case Method
Robert O. Brinkerhoff
Find Out Quickly What's Working and What's Not |
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One Page Business Plan
James Horan
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The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations
Peter M. Senge, et al
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The Fifth Discipline: The Art and Practice of the Learning Organization
Peter M. Senge
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Getting to Yes: Negotiating Agreement Without Giving In
Roger Fisher and William Ury
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The Power of Learning: Fostering Employee Growth
Klas Mellander
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Managing and Motivating Contact Center Employees
By Malcolm Carlaw, Peggy Carlaw, Vasudha Deming and Kurt Friedmann
Managing and Motivating Contact Center Employees provides tips and techniques to boost morale, streamline business processes, and inspire outstanding performance, including:
- Strategies to get˜and keep˜good call center agents
- Methods for transforming a group of individuals into a team
- Proven techniques for building high morale
- Tips for dealing with problem employees
- Dozens of fun, self-directed training activities
- And much more.
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