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The Power of Customer Service

The Unvarnished Story of How One Organization's Commitment to Create "Customers For Life" Catapulted it to #1

Brent Hill To Share Details of Pardee Homes'
Journey to Customer Service Leadership

Friday, Sept. 10, 2010
9:00 am - 12:00 pm

Hyatt Regency Orange County
11999 Harbor Blvd., Anaheim/Garden Grove CA 92840

• More Information and RSVP Form

A-Game Selling
in a forever changed market

You are invited to join us for an invitation-only, privately hosted breakfast event.

Leveraging the New "Seascape"
Agile sales organizations have opportunities to accelerate top-line revenue growth via a renewed commitment to re-engaging, re-tooling, and reengineering their sales teams. "Back to basics" strategies are akin to rearranging the deck chairs on the Titanic-a losing proposition to effectively leapfrog the competition. New skill sets are requisite for sellers to create meaningful business impact within customer organizations that now leverage cross-functional buying committees who demand a demonstrable return on investment.

New Session in Florida:

Wednesday, September 29, 2010
Tower Club, One Financial Plaza, 100 SE 3rd Avenue
Fort Lauderdale, FL 33394

• More Information and RSVP Form
• Related White Paper
  

An invitation to attend the BTS
Hospital Business Acumen Simulation

BTS Inc., the worldwide leader in business learning simulations will present an exclusive "deminar " workshop.

As a participant in this session, you will be part of an "executive team" and faced with relevant and critical business challenges as you strive to maximize operating margins, and patient satisfaction. You will walk away with key concepts and application tools to use and apply for immediate impact in your organization.

• October 5th 2010
  
• 8:30 am – 3:00 pm
  
• Hosted Location:
  The Clark Graduate Management Center,
  333 Turnpike Rd, Southborough MA 01772
  RSVP Now!

Smart companies accelerate through tough times – and come out ahead. They understand that recessions open a crucial window of sales opportunity. They act quickly to employ hard-charging strategies that power up their sales engine. They stabilize, develop, and grow their business while the competition remains off-balance and stalled.

Join the elite ranks of those companies that will thrive through 2010 and beyond. Attend or arrange a replay of our complimentary Sales Leadership and Organizational Change Webcast Series and discover world-class strategies for thriving in today’s tumultuous business environment.

• View All Sales Leadership Webcasts
• View All Organizational Change Webcasts

Replays available by request:

• Coaching Produces Sales
• More Profitable Relationships Faster
• Expand the Pie – Negotiating to Create Value
  
• Sales Transformation
• Sales Forecasting - A Zero Value-add Exercise in Reporting – Or a Vital Business Management Process?
• If All Your Employees Understood How Your Company Makes Money (slides only)
• How to Manage Sales in Times of Recession
• How to Increase Sales 15-25% by Aligning to a Buying Process
• Coach Through the Turbulence (Organizational Change Series)
• Coach Through the Turbulence
  (Sales Leadership Series)
• Applying Total Quality Management to Sales
• Own Your Own Engagement
• Set Customer Expectations Higher
• Everybody Wins When You Negotiate Well
• Get Engaged in the Art of Engagement
• 3rd Generation Selling
  

Learn about The Advantage Way^SM

• Complimentary Web Briefing
  Courageous Training:
  Bold Actions for Business Results
  Next briefing date TBA
  More Info
  
  
• AGC of America Conference
  Scottsdale, AZ
  October 18-19, 2010

  Courageous Training:
  Guaranteed Business Results from Training
  Tim Mooney and Bob Hill
  Advantage Performance Group

• Look for us at 2011's ISPI and ASTD Conferences
  Below are events we took part in during 2010:
  
  
• ISPI Conference
  San Francisco, CA
  April 21, 2010

  Stop Chasing that "ROI Goose" - how to sensibly, practically and strategically measure training impact
  Robert O. Brinkerhoff
  Advantage Performance Group

• ASTD Conference
  Chicago, IL
  May 15-19, 2010
  
  Come visit us at Booth number 428 at the ASTD Conference in Chicago.

  Guarantee Performance and Business Impact
  Robert O. Brinkerhoff and Tim Mooney
  Advantage Performance Group
  
  Yes, You Can Guarantee Business Impact from Training!
  Robert O. Brinkerhoff

  Panel: Training Evaluation
  Robert O. Brinkerhoff, Donald Kirkpatrick, Jack Phillips

1-Day Workshops
Ongoing dates

• The InsideOut Advantage Coaching Workshops
  Learn world-class coaching skills during 1-day InsideOut workshops. Hosted by InsideOut Development.
  
• Enroll Now!