Here’s a guaranteed way to improve your hospital’s 2012 Value-Based Purchasing scores and 2013 Medicare payments. Skill Clinics, from our Thought Leader partner Customer Focus, are workshops for healthcare employees that are designed to build patient-centered cultures.
Skill Clinics develop the service skills proven to raise HCAHPS survey scores, the teamwork skills shown to reduce errors and rework, and the patient involvement skills that reduce re-admissions and engage patients in meaningful use of their electronic medical records.
Managers support long-term results after the workshop by using a management system to track behavior change, coach on rounds, reward, and use for defensible HR actions.
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