Congratulations to our thought leader partner and the creative team at Root Inc.
Root Inc.’s customer experience sage Heather Lee says if you want to improve the experience you’re delivering, apply strategies from the hit Broadway show.
While there is no magic fix for eradicating unconscious bias, there are things we can do to help prevent these biases from negatively impacting our workplace.
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Bonus: ‘8 email mistakes we made so you don’t have to’