AN ADVANTAGE CUSTOMER STORY
The financial complexities of health care
“Our employees are high-performing and high achieving,” says Jill Lewandowski, senior director of organizational development and learning. “They are also extremely busy. To take time out of their day for learning, we need to make sure that experience is truly valuable.”
Advantage Performance Group partners Dan Terry and Sean Murray had a learning solution that would uniquely meet Premier’s learning objectives: the BTS “healthcare simulation.” It was particularly powerful basic learning for Premier employees who had never worked in a hospital.
The simulation didn’t over-clarify or “dumb down” the complexity of health care challenges. On the contrary, it immersed Premier participants in the issues. Teams were required to feel and face the stress of decision-making head-on.
The outcome we were seeking was for our employees to have a better understanding of our members. If they can leave the room at the end of the day having more insights about the financial struggles and complexities that our hospital members face every day, then we’ve been successful.”