Now boarding: The Customer Time Machine

“The best way to predict the future is to invent it.”
– Alan Kay

Leaders today need more than a dash of futurist thinking—the pace of change demands it. Just 2 years since ChatGPT went mainstream, more than 100 million Americans are already on board. It took the personal computer 15 years to hit that mark.

That exponential curve isn’t just fast—it’s transformative. Your customers, your profession, and your marketplace are shifting below your feet. The question isn’t if AI will shape your work—it’s how you’ll lean in to stay ahead.

That’s where the Customer Time Machine comes in. Join us for The Future of CX Design with our thought leader partners at Harness Intelligence on Friday, October 3, from 11am–12:30pm ET. It’s the grand finale of Season One of The Intangibles, our web series on how to awaken your organization’s hidden superpowers.

In this session, you’ll hop into the Customer Time Machine and practice stretching your futurist mindset to break free from incremental, linear thinking and proactively envision what’s next. You’ll use AI-powered simulations to help you visualize how your customers’ expectations are changing—and what to do about it.

The future is boarding now—RSVP here to claim your seat!

One great thing for 09.16.25 – Join the conversation on LinkedIn: Advantage President & CEO Jonathan Hodge on fly fishing, AI, and leadership mind traps