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Scaling responsible AI use in global medical technology

By Julie Wolpers | January 20, 2026

HELPING LEADERS LEAD

Scaling responsible AI use in global medical technology

The challenge

As artificial intelligence rapidly reshapes how work is performed, this global biotech company recognized that meaningful AI adoption required more than access to tools and technical training—it required leaders who could confidently guide responsible, value-driven use across a regulated healthcare environment. While interest in AI was growing, leadership saw the risk of fragmented experimentation, uneven adoption, and unclear guardrails. To unlock real business impact, the company felt it needed a structured approach to help leaders understand where AI creates value, how to apply it in daily work, and how to scale adoption safely and compliantly.

The impact

With support from our thought leader partners at Harness Intelligence, the company has launched hundreds of safe-to-fail AI experiments, accelerating learning while managing risk. They also created hundreds of AI agents now in use, improving efficiency and effectiveness across the organization by augmenting human expertise. Most significantly, the company has experienced a sustained shift from occasional AI use to daily adoption among leaders and teams. All AI activity is now grounded in a clear, shared set of guardrails and user best practices—ensuring compliance, consistency, and confidence as the company continues to expand its AI capabilities. Collaboration has increased along with transparency.

The company

The company is a pioneering ophthalmic pharmaceutical and medical technology company dedicated to transforming the treatment of glaucoma and corneal disease. Operating at the intersection of clinical science, medical devices, and data-driven decision-making, this global biotech company has a long history of innovation rooted in patient outcomes and evidence-based execution. As AI emerged as a strategic accelerator across research, operations, and commercial functions, the company viewed leadership enablement as essential to ensuring AI would strengthen—not disrupt—its mission and culture.

We are going to take this and other Harness Intelligence solutions to our global offices to help them accelerate their AI safe and productive use.”

- L&D LEADER

AN ADVANTAGE CUSTOMER STORY

The solution

To initiate and support its AI transformation, the company worked with Advantage Partner Susan Sehring Sheehy and Harness Intelligence, adopting its Ignite AI Fast Start and Acceleration Lab programs. Ignite AI equipped leaders with hands-on experience, shared language, and practical frameworks to identify high-impact AI use cases. Acceleration Lab then helped translate learning into action, supporting teams as they applied AI to their value chain through guided experimentation and peer collaboration. It is a true laboratory environment. Together, these solutions enabled the company to move from curiosity to competence and experimentation to execution while reinforcing responsible use, governance, and well-established best practices

For more information, contact Susan at ssheehy@advantageperformance.com or talk to your Advantage partner!

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