Improve HCAHPS scores in health care with emotional intelligence [webinar replay] By BlueEQ | May 31, 2017 Find out how and why improving your staff’s EQ skills can measurably and immediately improve your HCAHPS scores
Technology for live events: The Pulse platform brings a transformation to life [customer story] By The Advantage Team | May 22, 2017 How a leading financial services company used technology to bring a significant transformation to life at a 2-day event for its top 400 leaders.
The critical importance of talent By The Advantage Team | May 19, 2017 5 principles that will improve your odds of reducing bad turnover and retaining top performers
Customer experience lessons I learned from Hamilton By Heather Lee | May 3, 2017 Root Inc.’s customer experience sage Heather Lee says if you want to improve the experience you’re delivering, apply strategies from the hit Broadway show.
The future of sales training design By BTS, an Advantage thought leader partner | April 13, 2017 Going forward, sales training will be designed to help salespeople answer two simple but critical questions.
