“As a result of the successful rollout, our claims adjusters have demonstrated a measured 7-10% productivity gain!”

The task: Reduce 9 legacy systems serving 21 lines of business to 1 claims platform

Insuring a successful implementation

 The solution developed by Advantage and Root allowed us to roll out the entire claims system and fully train users in record time.

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493 people trained

25 instructor-led courses

4 months to develop

AN ADVANTAGE CUSTOMER STORY

Meeting the challenge to align technology and process into a single model of execution

As a leading multi-line insurer, we at QBE North America have faced many challenges related to operating diverse and geographically dispersed lines of business as a single entity. As part of our strategic imperative to think and act as one company, we decided it was time to implement a single claims software platform to replace 9 different legacy systems serving 21 lines of business.

Beyond the technological implications of the large system implementation, the new platform required alignment of our claims processes and workflow to a single model of execution. We knew that Advantage Performance Group would be the right partner to help us with the training component of this massive undertaking.

 The customized, integrated ClaimCenter and claims process training developed by Advantage and Root, including the train-the-trainer program, contributed to the overall quality and success of the ClaimCenter rollout across the entire organization.”

– SVP Claims, QBE

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Practice Area: Helping Businesses Flourish

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